Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
It depends on where you are. New Zealand and Australian deliveries will take 5-7 business days to arrive. Deliveries outside New Zealand and Australia can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. If you have any questions please contact us firstname.lastname@example.org
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Once your order has been dispatched, we will send you an email with all your tracking details so you can easily keep an eye on your order.
Yes! We pride ourselves on creating garments that are sustainable and natural. Because all our fibres are made by nature rather than in a petrochemical laboratory, every product is naturally renewable, recyclable and biodegradable. We ensure every supplier we work with uses sustainable practices for their raw materials. Learn more about our transparent factory policy HERE.
Yes! We only use factories in developed countries where the workers are put first. We ensure our factories follow strict supply chain rules that mean everyone along the whole process is fairly paid and truly benefits from working with us. We only use factories we would be happy for our customers to visit - factories where the workers are paid fairly and offered training and up-skilling - our goal is to grow, develop and maintain a local, sustainable knitwear industry. Learn more about our transparent factory policy HERE.
New Zealand - - Waiheke Cashmere 10 Oceanview road, Waiheke Island, Auckland.
Scotland - - Johnstons of Elgin Newmill, Elgin, Scotland.
All products are covered for a 30 day no questions asked refund or exchange as long as they are unworn and in their original condition with tags attached. We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Not quite right? No worries! Get in touch within 30 days of placing your order for a return or store credit.
FULL PRICE: Refund and Store credit available.
SALE / PROMOTIONAL: Store credit only.
EXCHANGE: We issue Store Credits so you can choose your exchange item yourself once we receive your return.
Here's a quick checklist of requirements for ALL return / store credit items
- Must be returned within 30 days of purchase - Must be in original condition with all tags attached - Not have been worn, soiled, washed or altered in any way All store credits are issued with a free standard shipping code to use on your next order
*Please note all returns are sent back to Waiheke Island, New Zealand.
Yes. The Cashmere Company does not cover the cost of return postage or insurance. We recommend using a post service with a tracking number.
The Cashmere Company cannot be held liable for garments that are lost or damaged in the return process.
Please email email@example.com with your order number in the subject line and we will get your return/exchange started right away.
We work hard to ensure all of our products are beautifully engineered to the highest quality. However if you have a concern with a faulty or damaged item, please email firstname.lastname@example.org with a description and images of your product fault.
For any exchanges, we issue a store credit so can choose your exchange item yourself once we receive your returns.
Please note* store credits are valid for 3 years from the date of issue
As soon as our warehouse receives your return, we will start processing it - please note that it can take up to 5 business days for us to finalise your return from the day we receive the item back. As soon as it’s processed, we will send you an email confirmation.
Refunds: Please allow up to 14 business days for the funds to clear into your account. Store Credits: Issued and emailed to you as soon as your return has been finalised.
We are happy to offer an extended return policy for Christmas on full price purchases! Enjoy 45 days returns for all orders placed 1 December 2019 - 24 December 2019. *Sale or promotional purchases will only be valid for store credits or exchange.
Cashmere is one of the worlds finest, most luxurious fibres in the world. It is renowned for its extreme softness, warmth and lustrous quality. The finest, lofty fibres are taken from the underbelly of goats.
After the manufacturing processes, cashmere yarn retains its loftiness. Its extreme warmth, yet delicate softness against the skin, makes cashmere the perfect fibre for luxurious garments.
Cashmere, Possum and silk blend, Cirrus, is a luxury fibre that is softer, lighter and more wonderful than even nature could create. Known as "pill-free" cashmere, this blend has the softness of cashmere with an added layer of durability from the strong fibres of possum fur and silk. Content: 40% Cashmere, 40% Brushtail Possum fur and 20% Mulberry silk.
Merino wool, Brush tail possum down and Mulberry silk, Nimbus, is a luxury fibre that is a super soft wool blend that has become iconic in New Zealand knitwear production. Content: 65% ZQ Merino Wool, 35% Brush tail possum down and 10% Mulberry Silk.
Merino wool is a natural fibre grown by Merino sheep. It’s thinner and softer than regular wool—making it easy to wear next to skin.
All our garments are made from natural fibres so require a little bit of special care. - Handwash in luke warm water using The Cashmere Company's delicate cashmere detergent.
- Squeeze the suds gently through the fabric without rubbing, wringing or stretching the garment, then rinse thoroughly in water of the same temperature.
- Wrap in a towel and squeeze to remove excess liquid. - Lie flat to dry out of direct sunlight
Knitwear should never be hung up - always folded as a prolonged amount of hanging may result in the garment stretching out of shape. If your garment is going to be stored for a long period of time (aka for summer) we recommend storing it in a plastic bag or container. This is to protect it from moths. You can also spray the garments with The Cashmere Company's Cashmere Spray that contains Cedar oil and acts as a natural repellant to moths.
Natural fibres are better to wear as they are lightweight, soft, non-clammy, warm in the cold and cool in the heat. They are also the more sustainable option as they are grown in nature rather than manufactured in a petrochemical laboratory. Natural fibres are naturally renewable, recyclable and biodegradeable.