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FAQ's

Returns

Our refund policy for online orders lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
CashmereCompany@icloud.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We will happily exchange or refund your purchase If you wish. Simply send us an email at hello@johnstonscashmere.co.nz and send your item to: The Cashmere Company Limited, 90 Queen Street Auckland NZ 1010. We will charge you for shipping for your new item if applicable. 

Shipping
To return your product, you should mail your product to:
The Cashmere Company

90 Queen Street

Auckland NZ 1010

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged p duct to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Company Information

The Cashmere Company Limited (4450585)

90 Queen Street, Auckland, 1010, New Zealand

 

Shipping Policy

Once your order has been placed you will receive an automatically generated email confirming your purchase. If you notice any problems with your order please contact immediately via phone 0064 9 3771466 or email us and one of our lovely staff will help you sort out your problem. 

We shall pack your order and ship it to you within 24 hours. We use NZ couriers for all our New Zealand deliveries and DHL for shipments to Australia and all other countries. We shall send you notification when we have sent your order with tracking information where available.

 

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